5-Year Dental Work Warranty

Selected restorative treatments completed at The Dental Co. are covered by a limited warranty for up to five years. If a covered restoration fails under normal use, your dentist will repair or replace it in line with the policy. Read the full terms for eligibility, inclusions, and exclusions.

Financial Policy

We request that patients pay their accounts by the time services are performed unless a prior financial arrangement has been made. Accounts will only be issued by prior arrangement with the dentist.

Cancellation Policy

Patient appointments are generally reserved in one-hour blocks, depending on the dental treatment delivered. For this reason, providing a minimum of one business day’s notice is essential if you are unable to attend your scheduled appointment. Otherwise, a holding deposit will be required to secure future appointments. Sufficient notice allows us to reallocate the time to another patient requiring our care.

Privacy Policy

Our Privacy Policy outlines how The Dental Co. Windsor uses and manages our patients’ personal information, including what data we might gather about them.

5-Year Warranty for Lasting Dental Confidence

At The Dental Co., quality and longevity matter. That’s why selected restorative treatments are covered by our 5-year limited warranty. If your restoration fails under normal use, we’ll repair or replace it in line with your coverage — because your smile deserves lasting care.

Our 5-Year Dental Work Warranty

At The Dental Co., we are committed to delivering high-quality, long-lasting dentistry. To reflect this, our dentists offer a 5-year limited warranty on restorative treatments they personally perform, giving you added peace of mind. These treatments are:

If your restoration fails under normal use, the dentist who placed it will repair or replace your restoration in line with your warranty coverage. It’s our way of showing that our dentists are confident in the quality and longevity of their work. This applies and is limited
to:

  • Porcelain/Metallic Crowns
  • Porcelain Bridges
  • Porcelain/metallic Inlays and Onlays
  • Dental Implants (including all-on-X / all-on-4 restorations)

Separate Warranty – Provisional Implant Restorations

  • Provisional implant crowns and provisional all-on-X / all-on-4 bridges carry a 12-monthwarranty from the date of placement.

Our Promise to You

If any of the above prostheses fail under normal function within five years from the date of placement, and where a warranty has been provided by the treating dentist, your dentist will repair or replace the prosthesis in line with a warranty scale (refer below).

The warranty will cover for:

  • Breaking, chipping, or wear of the restoration
  • Recementing of a restoration
  • Recementing or re-screwing of an implant crown

If repair is not possible, your dentist will replace it with a new prosthesis of similar material and value.

Any associated fees will be based on a sliding scale:

  • Within the first year: No charge
  • Within the second year: 20% of the current treatment fee
  • Within the third year: 40% of the current treatment fee
  • Within the fourth year: 60% of the current treatment fee
  • Within the fifth year: 80% of the current treatment fee
  • After five years: Full treatment fee applies (100%)

If you have private health insurance, we will charge your health fund where possible and only invoice you for any gap.

Terms & Conditions

To keep your warranty valid, we require:

  • Ongoing Care at TDC: You must remain a patient of The Dental Co. to allow for regular monitoring and care.
  • Routine Dental Appointments: You must attend at least one oral examination per year at TDC and proceed with any recommended treatment to support the long-term success
    of your dental work.
  • Good Oral Hygiene: Maintain a high standard of at-home dental care as instructed by your dentist.
  • Proper Use: The warranty will be void if the prosthesis fails due to misuse, negligence, or abuse — e.g., chewing ice, biting metal objects, or attempting self-adjustments.
  • Routine Maintenance Not Included: The warranty does not cover the cost of routine dental care or maintenance.
  • Night Guard Compliance: If a protective night guard is prescribed, it must be worn as instructed.
  • Medical Health Changes: Inform us of any significant medical changes, as these can affect the success of your dental work.
  • Trauma or Injury: Failure due to accidental trauma or injury is not covered.
  • Exclusions: This warranty does not cover: Biological or behavioural failures Recurrent decay affecting the prosthesis

Important Notes

  • Each dentist at The Dental Co warranties only their own work.
  • The Dental Co. does not assume responsibility for the warranties of other practitioners.
  • Dentists are not obligated to repair or replace dental work performed by another dentist.
  • Your specific warranty coverage will be discussed during your treatment planning.

We Are Here
For You

Located on the corner of Chapel Street and Dandenong Road, our state-of-the-art centre is open six days a week, so we are available for you and your dental needs. Schedule your consultation today! We provide a wide range of preventative, restorative, and cosmetic treatment options so you can achieve the results you’ve been looking for.
Book Your Appointment Today

Book Your Appointment Today

Experience exceptional dental care from your trusted dentist in Windsor. Whether you need routine check-ups, advanced restorative work, or cosmetic treatments, our dedicated team is here to provide comprehensive and personalised dental services. Contact us now to schedule your consultation and take the first step towards a healthier, brighter smile.

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